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How to Use Predictive Dialer in Gridlex Zip?

Published | Feb. 8, 2023, 12:53 p.m.


A Predictive Dialer in a helpdesk streamlines support processes, reducing wait time and increasing the number of calls made by agents. It helps improve customer satisfaction by reducing missed and abandoned calls and connecting agents to the right customers. Real-time reporting and analytics provide insight into call activity and agent performance. The Predictive Dialer is a valuable tool that helps organizations provide effective and efficient customer support, enhancing customer satisfaction and overall productivity. We will show you how to use the predictive dialer in Gridlex Zip in this video. 
 
 
 
If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.