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How to Set Up a Phone Connection in Gridlex Zip?

Published | Feb. 7, 2023, 1:02 p.m.

Setting up a phone connection in a helpdesk system is important for organizations that provide support over the phone and SMS. It enables support teams to manage and track phone calls and SMS efficiently and provide detailed call records to ensure the quality and consistency of customer interactions. By integrating phone support into the helpdesk system, teams can prioritize and route calls, monitor call volume and wait times, and ensure timely resolution of customer inquiries. This leads to improved communication, increased efficiency, and better customer satisfaction. This video will demonstrate how to Set Up a Phone Connection in Gridlex Zip.


If you need any help with any feature, data migration of your old data, or anything at all, just email apps@gridlex.com and our team will be here to help you. Remember, that one of Gridlex’s core values is Customer Success. We want you to be successful.